Privacy Policy

This privacy policy describes how (hereinafter, "we" or the "site") collects, uses, maintains, discloses and protects the personal information of users. This privacy policy applies to the Site and all products and services offered by which users accept this policy by visiting our site and / or using our services.


We collect standard information from our visitors such as: IP address, browser type, pages visited on our website, date and time of access to the website. We may collect information about a visitor's computer or other access devices for fraud prevention purposes. Users who wish to use certain services can be requested, as appropriate, residential address, date of birth, nationality, gender, identity documentation, and relevant information of the bank card and payment. We will collect the personal identification information of the Users only if they voluntarily send us this information. Users may always refuse to provide personal identification information, except that it may prevent them from participating in certain activities related to the site.

We do not knowingly contact or collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information. We generally do not share personally identifiable information (such as name, address, email or phone) with other companies. No ad companies collect data through our service.


The main reason is to provide a safe, smooth, efficient and personalized experience. We may use your personal information to:

  • Provide the services and customer service you request
  • Process transactions and send notices about your transactions
  • Resolve disputes, collect fees and solve problems
  • Prevent potentially prohibited or illegal activities, and enforce our Terms of Use
  • Customize, measure and improve the LivePay services and the content and design of our website and applications
  • Offer targeted marketing, service update notifications and promotional offers based on your communication preferences


We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, user name, password, transaction information and data stored on our Site. The exchange of confidential and private data between the Site and its Users occurs through a secure SSL communication channel and is encrypted and protected with digital signatures.


In general, we do not share personally identifiable information (such as name, address, email or phone) with other companies. But there may be some special cases that require the disclosure of your data. In these cases, we may make available to third parties identifiable and anonymous information in these limited circumstances:

  • With your express consent
  • When we believe in good faith that it is required by law
  • When we believe in good faith that it is necessary to protect our rights or property, or
  • to any successor or buyer in a merger, acquisition, liquidation, dissolution or sale of assets

Your consent for disclosure in these cases will not be required, but we will try to notify you, to the extent permitted by law.


If you deactivate your LivePay account, we will mark your account in our database as "Deactivated", but we will keep your account information in our database for a period of 90 days. This is necessary to avoid fraud, ensuring that people who attempt to commit fraud can not avoid detection by simply closing their account and opening a new account. If you deactivate your account, your personally identifiable information will not be used by us for any other purpose, nor sold or shared with third parties, except when necessary to prevent fraud and assist in the application of the law, as required by law or in accordance with this Privacy Policy.


Our site may use "cookies" to improve the user experience. The user's web browser places cookies on his hard drive for record maintenance purposes and sometimes to track information about them. The user can choose to configure his web browser to refuse cookies or to notify him when cookies are sent. If they do, keep in mind that some parts of the Site may not work properly.


LivePay has the discretion to update this privacy policy at any time. When we do, we will review the updated date at the end of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and to be aware of the changes.


By using this Site, you signify your acceptance of this policy. If you do not agree with this policy, do not use our site. Your continued use of the Site after the posting of changes to this policy will be deemed your acceptance of those changes.


If you have any questions about this Privacy Policy, the practices of this site or your dealings with this site, please contact us at [email protected].